Business Analyst -Contact Center Domain

Must Have Skills:

• Understanding of contact Center Cloud domain : Amazon Connect for Voice, Sierra.ai for Voice bots and Sprinklr for Chat Bot. 
  
• Business Analyst skills  
  
• Understanding of the Contact Center domain
  

Nice to Have Skills: 

• enhancement of AI capabilities in our Contact Centre to service our customers
  

Detailed Job Description

  Mandatory Skills

·         5+ years experience

·         Understanding of the Contact Center domain

·         Amazon connect

·         Business Analyst skills  

Responsibilities

·         Interact with Business teams to gather Requirements.

·         Interact with Implementation / Support teams to refine requirements

·         Create required documentation to communicate requirements between project implementation and Business Teams.