Change Manager (TOCS Initiatives)

Exciting opportunity for an experienced Change Manager with 5+ years’ experience
to join NHVR.  The ideal candidate will have demonstrated experience managing
change activities within ServiceNow implementation projects. In this role, you
will provide specialised change management expertise across Technology
Operations and Cyber Security (TOCS) initiatives, supporting multiple projects
and work packages.   You will work across Cyber Security, Infrastructure and
Network initiatives, managing a broad range of organisational impacts and
supporting NHVR employees and stakeholders throughout periods of change. This is
a maximum-term contract for two years, based at NHVR’s Newstead office.

ABOUT THE ROLE

* Be a change leader for the TOCS initiatives including mentoring and coaching
project teams on change management methodology (Prosci preferred) and tools
to uplift people capabilities and enable a consistent change approach across
the projects.
* Manage adherence to the structured NHVR change management methodology and
develop a scaled approach for managing the impact of transformational changes
across various business areas within the organisation.
* Develop and implement strategies that will drive and support organisations
adoption and proficiency with changes that impact employees across all
levels.
* Identify and implement training and education requirements and developing
relevant training needs analysis and plans.
* Develop and deliver training for NHVR teams and stakeholders.
* Develop and deliver knowledge transfer plan for the business as usual (BAU)
team.
* Support the business to be ready to accept the change, utilise new
capability, and ensure the successful delivery and embedding of this change
into the business.
* Coordinate the management of dependencies and interfaces between the project
and change management, addressing change risks throughout the project.
* Provide technical change leadership and direction supporting the Project
Managers.
* Responsible for creating and implementing a tailored set of change
management, communication and communication artefacts and plans for moving
people forward for the project.
* Work collaboratively across all business units to integrate change management
activities into the project management planning and development and
execution.
* Assist in the development of measurement strategies to determine business
readiness and sustainable success/progress of planned milestones/outcomes.
* Proactively and effectively manage resistance while generating collaboration
and alignment between business units.
* Actively partner and build relationships with all levels of stakeholders
through negotiation and influence to ensure project outcomes are achieved.
* Set up change champion communities for larger projects.
* Promote project teamwork and role model organisational and team values to
achieve project outcomes.
* Contribute to NHVR and the project to put forward ideas for continuous
improvement in our ways of working.
* Adhere to all NHVR policies and procedures to ensure compliance with NHVR
internal processes.
* Comply with WH&S policies and procedures and contribute and promote a safe
and healthy work environment.

About You

* Hands on experience with ServiceNow change Management and end to end change
implementation.
* Experience utilising a diverse range of contemporary change management
methodology.
* Experience working on a small portfolio of projects within a dispersed
organisation across Australia in a change management role, including
organisational design, process improvement, job design, system changes,
training and communications.
* Lead project change activities to achieve project outcomes.
* Excellent analytical skills with an ability to apply an enterprise lens.
* Demonstrated experience in whole of organisation transformational change
(processes and technology/digital).
* Experience in developing change management artefacts e.g., Change management
plans, change impact assessments, stakeholder impact analysis, engagement
plans, sustainability plans, business readiness plans, communications, and
training plans.
* Ability to navigate through ambiguity to define clear outcomes and solutions
with a flexible approach.
* Demonstrated experience in managing senior stakeholders.
* Experience executing change management plans, planning and the delivery of
both internal and external engagement and change and communication campaigns.
* Strong consulting, influencing, negotiation and collaboration skills.
* Ability to effectively operate and work autonomously in a complex, matrix
environment.
* Experience building consensus for change across all functional areas within a
business.

QUALIFICATIONS AND EXPERIENCE

Essential to the Role:

* At least 5 years’ experience in a senior leadership change management role in
a program/project environment
* Formal change management education e.g. PROSCI.

Highly Regarded:

* Degree level qualification preferably majoring in Business or Information
Technology.
* At least 5 years’ experience in change management and engagement activities
within a complex program/project environment.

Why join us?

The National Heavy Vehicle Regulator (NHVR) commenced operations in 2013 as the
national entity responsible for regulating all vehicles in Australia over 4.5
tonnes gross vehicle mass. The NHVR minimises the compliance burden on the heavy
vehicle transport industry, reduces duplication and inconsistences across state
and territory borders, and ultimately for the heavy vehicle business with
government in Australia.
We are headquartered in Brisbane and employ more than 1000 people across the
ACT, New South Wales, Queensland, South Australia, Tasmania and Victoria.

We offer
• A competitive salary package of $152,511.56 + superannuation
• Paid leave over Christmas closure.
• Choice of accrued or rostered days off
• Hybrid working environment – up to 2 days from home.
• Superannuation co-contribution scheme
• Wellbeing programs – discounted fitness through Fitness Passport, Discount
health insurance, flu vaccine, financial programs including discounted banking
products, finance information sessions.
• Salary packaging options including novated lease.
• Discounted IT products including Microsoft and free family password security
plan.
• Ongoing training and professional development support

Application Process
Please apply with your CV and cover letter addressing the essential requirements
of the role.
Applications close: 5.00pm Thursday 8 October

This role was sourced from National Heavy Vehicle Regulator's careers site. View the original posting.